Stage Experience Manager, Stores

Job Overview

Client Experience Manager – Sephora Canada – full‑time, regular position. Your role will focus on coaching and development, driving team performance while prioritizing the client experience on the sales floor (our Stage). You will lead a team of Stage Experience Leads and Beauty Advisors and directly influence store performance through training and engagement.

Key Responsibilities

• Training & Development – Execute training for all new and existing Beauty Advisors, facilitate orientation and selling model training sessions.
• Client Experience – Respond promptly to client feedback from Medallia, the service hotline, or direct interactions; serve as the Client Experience Lead (CEL) in‑store and engage with clients and advisors whenever possible.
• Event Management – Manage all in‑store events with the Beauty Services team, ensuring events are planned, staffed, and aligned with learning and sales g...