D
SSA KE Service Point Advisor - Maternity Cover
DHL Worldwide Express Kenya Limited
Opportunity Description
Role Title : Service Point Advisor
Corporate Division : DHL Express
RCS Grade : RCS Grade O
Region and Country : SSA - KE
Business Unit : Commercial - Retail
Reports to: Retail Manager
Overall Role Purpose :
Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.
Accountabilities
Customer Internal
Commercial Department
Deliver results through understanding and implementation of the commercial roles
Identify and exploit opportunities within existing and new customers in the promotion of DHL value added Services (VAS) E- Commerce, and TDI products to drive profitability.
Service Excellence Key Performance Indic
Corporate Division : DHL Express
RCS Grade : RCS Grade O
Region and Country : SSA - KE
Business Unit : Commercial - Retail
Reports to: Retail Manager
Overall Role Purpose :
Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.
Accountabilities
Customer Internal
Commercial Department
Deliver results through understanding and implementation of the commercial roles
Identify and exploit opportunities within existing and new customers in the promotion of DHL value added Services (VAS) E- Commerce, and TDI products to drive profitability.
Service Excellence Key Performance Indic
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