Sr Technical Support Engineer

Role And Responsibilities

Reporting to the customer support and training Team-Lead, the Technical Support Engineer will be responsible for providing remote and/or onsite technical support and training activities for Aspentech SSE modeling products, including SKUA, RMS, and EPOS. The role entails utilizing technical expertise and interpersonal skills to guide users in effectively onboarding to the software, ensuring a thorough understanding of its functionalities and workflows. The specialist will collaborate with users to optimize workflows, enhance project efficiency, and actively identify and pursue business opportunities within customer accounts to expand AspenTech Software's presence. You will also work with our local IT and Sys Admin team to always maintain our systems operational and functional.

Your Impact

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Support clients locally or...