Sr Technical Support Associate

Be part of a team that solves complex technical problems for the customer & Learn to apply highest standards of customer support. Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Help desk. 

You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Build business acumen while learning to address customers' technical needs.

In this role, candidates are expected to demonstrate strong reliability and accountability, including consistent on-time attendance, adherence to assigned schedules, an...