SR Service Designer

About the role

Designing outstanding experiences lies at the heart of everything we do. This role focuses on creating innovative and desirable products that seamlessly integrate into our consumers’ daily lives, ensuring every experience connects on a human level.

Responsibilities

• Develop and implement service strategies that align seamlessly with business objectives and user needs.
• Facilitate workshops and lead stakeholder sessions to develop innovative service concepts.
• Lead cross‑functional teams to execute complex projects from inception to completion.
• Conduct comprehensive qualitative research—including briefings, scripting, interviews, analysis, and reporting—to gain deep insights into user behaviors, needs, and pain points.
• Create service blueprints, journey maps, business model canvases, value propositions, and prototypes to visualize, test, and refine service concepts.
• Collaborate closely with prod...