Sr. Product Manager-Tech, Amazon Customer Service

Amazon strives to be Earth's most customer-centric company, and nowhere is that commitment tested more than at the intersection of customer trust, fraud prevention, and seamless service.

Amazon Customer Service is seeking an experienced Senior Product Manager-Tech within our Concessions Product Management team. This role owns the product vision and roadmap for Amazon's global concessions policy framework, a critical system that governs concessions decisions across all Customer Service channels worldwide.

You will build solutions that enable Amazon to maintain customer trust while protecting the business. You will drive the technical strategy to create product solutions that empower policy teams to balance exceptional customer experiences with long-term business sustainability. Your work will shape how millions of customers perceive Amazon's commitment to making things right when issues arise.

The ideal candidate will drive product innovation, optimize po...