Sr. Mill Services Specialist

Onsite coordination and facilitation of Voith Paper aftermarket service activities for assigned mill site in Mexico. Act as the primary contact for all customer service requests and ensure timely processing and communication with internal departments.

Responsibilities

• Service
• Manage customer specific service contracts for your assigned mills.
• Provide shutdown planning for scheduled service jobs.
• Work in a team with the Field Service Coordinator and service group leaders to manage group schedules and service jobs. Estimate additional service costs and determine quote price levels.
• Prepare service contracts in close coordination with service group managers and customers.
• Risk analysis for large scale service proposals with Voith internal resources.
• Review of field service reports and distribution to customers and Voith internal contacts.
• Inventory Management
• Performing onsite inv...