Opportunity Description
Ingram Micro is hiring a Senior Manager – AI-Enabled Platform Support to lead global support for Xvantage for Vendors (X4V) and Xvantage Integrations (XI). The role is a hybrid position based in Mississauga, Ontario with 3 days in office and 2 days remote.
This senior leader will transform support operations in a modern platform ecosystem, shifting from reactive ticket resolution to AI‑enabled, knowledge‑driven, self‑service support.
Responsibilities
AI-Enabled Support Transformation
- Drive the evolution from reactive support to AI‑enabled proactive support.
- Implement intelligent support capabilities such as AI copilots for agents, automated issue detection, and AI‑assisted diagnostics.
- Partner with product and engineering teams to embed support intelligence directly into the Xvantage platform.
Self‑Service and Knowledge Strategy
- Implement and mature a Knowledge‑Centered Service (KCS) ope...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position