Sr. Manager Ops Concessions, EU Quality

Description
*Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD12 Madrid, LHR140 London

Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, we are looking for a Sr. Manager to focus on reducing Concessions in EU Operations. You will manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services.

We are looking to hire an experienced leader to join the EU Quality leadership team, with background in Amazon Operations. As a Sr. Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational goals will require insisting on the highest standards, developing and iterat...