Sr. L3 Support Analyst

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time. 


The L3 Support Analyst will be responsible for providing advanced application support, maintenance, and enhancement services for payment processing applications. The role involves troubleshooting production issues, supporting business-critical payment operations, coordinating deployments, and working closely with business, development, infrastructure, and vendor teams to ensure application stability and operational efficiency.

Your future duties and responsibilities:

. Provide Level 3 production support for payment applications and related systems. . Monitor, troubleshoot, and resolve complex production incidents, defects, and application issues within defined SLAs.
. Analyze root causes of application and system issues and implement corrective an...