Sr. Customer Care Specialist

The primary responsibility of Senior Customer Care Specialist is to ensure the smooth and efficient operation of all customer service requirements and related activities within the designated Region or Territory assigned. The Senior Customer Care Specialist will assist the Customer Care Supervisor in duties such as but not limited to: handling escalated customer issues and discrepancies, training, customer return requests, customer credit requests and priority shipment management.

General Responsibilities

• Has a thorough understanding of all tasks related to the Customer Service Representative function including but not limited to: order entry and fulfillment, the return goods process, inventory hold management and allocation of inventory to customer orders, shipment discrepancies, EDI management, consignment program management and key account management.
• Assists the Customer Care Specialist (CCS) in resolving escalated customer inquiries and/or c...