Sr. Business Operation Manager

CN PSS (Premium Selling partner Support) is under Selling Partner Experience (SPX) function of Selling Partner Support (SPS) organization, launched in May 2017, serves Premium SPs, provides comprehensive, all-around issue resolution on complex contacts, also as pioneer on value-added proactive support with account-level approach, also contribute to SPS mission of “strive to make Amazon the best place for Selling Partners”.
This role will be responsible for supporting CN PSS team on operation excellence, translate premium SP’s problem statements into analysis requirements; define analytical approach, review and vet analytical approach with PSS operation teams; solve ambiguous analyses with less well-defined inputs and outputs, identify root causes; derive recommendations from analysis that significantly impact PSS team, create automation tools with AI skill or lead to change existing processes.

Key job responsibilities
•Define analytical approach by seller contact issu...