Opportunity Description
IT Specialist
The IT Specialist provides technical support and assistance to users across the organization, ensuring smooth operation of computer systems and networks.
Responsibilities
Technical Support & System Management
- Provide tier 2 support for hardware, software, and network related issues.
- Install, configure, and maintain computers, software applications, and network devices.
- Monitor systems, troubleshoot problems, and elevate complex issues as needed.
- Manage user access to systems and applications, ensuring proper permissions and security.
- Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
- Ensure systems are updated, secure, and operating efficiently.
User Assistance & Training
- Provide guidance and training to end users on IT systems, software, and best practices.
- Develop and maintain self‑service KBAs for end users to...
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