Specialist - IT Application Support

MX003 Marsh & McLennan Servicios, S.A. De C.V.

Ciudad de México, Ciudad de México, Mexico Full time July 13, 2026

Opportunity Description

Description:
Specialist - IT Application Support
We are seeking a Specialist - IT Application Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
Understanding the applications, their processes, and stakeholder requirements.
Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders.
Managing data patches and monitoring application performance using tools such as DataDog o...
        

Full time Computer Occupations

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Location Ciudad de México, Ciudad de México

Country Mexico

Type Full time

Category Computer Occupations

Posted July 13, 2026

Deadline August 22, 2026

Specialist - IT Application Support

Opportunity Description

Opportunity Details

About MX003 Marsh & McLennan Servicios, S.A. De C.V.

MX003 Marsh & McLennan Servicios, S.A. De C.V.