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Specialist in IT Incident & Problem Management
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Opportunity Description
Support IT service excellence as an Incident & Problem Management Specialist. Focus on effective incident coordination and continuous improvement within established ITSM frameworks.
As a specialist, you will leverage 5+ years of IT operations experience in executing incident management processes. Your role centers on triaging incidents, collaborating with teams, and utilizing tools like ServiceNow to ensure timely resolutions. Your involvement will contribute to a culture of operational readiness and proactive incident management.
Key Responsibilities:
• Implement ITSM processes for incident handling
• Participate in Major Incident bridges as needed
• Triage and escalate incidents timely through workflows
• Ensure accurate logging and updates in ServiceNow
• Contribute to post-incident analysis and actions
Requirements:
• Minimum of 5 years in IT service management
• Required: ITIL Foundation certification...
As a specialist, you will leverage 5+ years of IT operations experience in executing incident management processes. Your role centers on triaging incidents, collaborating with teams, and utilizing tools like ServiceNow to ensure timely resolutions. Your involvement will contribute to a culture of operational readiness and proactive incident management.
Key Responsibilities:
• Implement ITSM processes for incident handling
• Participate in Major Incident bridges as needed
• Triage and escalate incidents timely through workflows
• Ensure accurate logging and updates in ServiceNow
• Contribute to post-incident analysis and actions
Requirements:
• Minimum of 5 years in IT service management
• Required: ITIL Foundation certification...
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