Specialist, Cybercommerce & Service clientèle/Ecomm Operations and Client Services Specialist

Under the general supervision of the Manager, E-Commerce Operations & Client Service, the E‑Commerce Operations & Client Service Specialist will be responsible for the daily fulfillment of e‑commerce orders, ensuring timely follow‑ups with relevant internal departments. The role also supports the E‑Commerce Manager with updates to product information as required.

In addition, the incumbent is responsible for providing an exceptional customer experience by responding to general customer inquiries via phone, chat and email, resolving customer concerns efficiently, monitoring and responding to Google Reviews, and liaising with retail stores and other relevant internal departments.

Key Responsibilities

• Process and manage e-commerce orders accurately and on time.
• Coordinate with internal teams to ensure timely fulfillment, returns, cancellations, and inventory transfers.
• Investigate high-risk orders and collaborate wi...