Spanish Support (Voice Process )

Job description: You will be a part of the Customer support team handling Inbound & Outbound calls based on the requirement. About Us : We bring modern Internet software to main streets across America & Canada. Since our founding over a decadeago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers interests first. Roles and Responsibilities ● Need to be flexible with rotating shift schedules based on business requirements. ● Ensuring that customers are satisfied with good service. ● Following up with customers to check that they’re satisfied with the updates. ● Letting customers know about additional features & options based on the scenarios. ● Need to handle escalation queries & concerns. ● Working with a team of CSR & other departments to find appropriate solutions. Skills Required: ● Candidate should have 3-6 years of experience with Spanish language ● Should have completed B1/B2 level in Spanish language. ● Need to work on multitasking...