Opportunity Description
Fluent English required; this role operates in a global environment with daily English-language collaboration.
Location: Santos or São Paulo, Brazil (hybrid: 4 days/week on-site)
We are currently looking for a Solution Specialist to own the SharePoint and unified communications ecosystem end-to-end: from Level 2/3 technical escalation to lifecycle governance and continuous improvement.
This is a hands‑on role for someone who wants technical ownership, not just ticket triage.
What You’ll Do
Act as the primary point of Level 2 support and technical escalation for incidents, requests, problems, and changes across the SharePoint and unified communications environment
Own SharePoint lifecycle management: archive inactive sites, drive version cleanup with site owners, monitor site growth, and enforce governance (ownership, labeling, data standards)
Design and maintain support, architecture, and solution documentation across Level 1 and Level 2
Run capacity pla...
Location: Santos or São Paulo, Brazil (hybrid: 4 days/week on-site)
We are currently looking for a Solution Specialist to own the SharePoint and unified communications ecosystem end-to-end: from Level 2/3 technical escalation to lifecycle governance and continuous improvement.
This is a hands‑on role for someone who wants technical ownership, not just ticket triage.
What You’ll Do
Act as the primary point of Level 2 support and technical escalation for incidents, requests, problems, and changes across the SharePoint and unified communications environment
Own SharePoint lifecycle management: archive inactive sites, drive version cleanup with site owners, monitor site growth, and enforce governance (ownership, labeling, data standards)
Design and maintain support, architecture, and solution documentation across Level 1 and Level 2
Run capacity pla...
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