Software Support Analyst

The T1 Software Support Analyst provides frontline customer and technical support across multiple products and communication channels. This role is responsible for assisting customers with product, account, and workflow-related questions while delivering a professional and positive support experience. The analyst will troubleshoot common issues, document customer interactions, and escalate more complex concerns when needed. Success in this role requires strong communication skills, adaptability, attention to detail, and a customer-focused mindset in a fast-paced environment. What You’ll Do: Provide timely and professional support through email, chat, phone, and ticketing systems. Troubleshoot common product, account, and workflow-related issues for customers and internal users. Accurately document customer interactions, troubleshooting steps, and resolutions. Escalate unresolved, urgent, or complex issues to senior team members when appropriate. Manage assigned tick...