Snr digital strategist: crm/whatsapp specialist

The Role

We are seeking an experienced Senior Digital Strategist: CRM/Whats App Specialist to join our Africa Operating Unit to coordinate the integrated delivery of ground‑breaking work.

As a Senior Digital Strategist, you will help define how CRM, 1st party data, and conversational platforms show up strategically for our client's brands represented across Africa. This will be a role that sits at the strategic heart of our Africa‑level campaigns.

Owned channels, CRM, and Whats App sit at the forefront of our client's business. You will play a pivotal role in translating our client’s business challenges and objectives into fully integrated direct‑to‑consumer strategies, elevating consumer engagement, loyalty, and brand advocacy.

What You’ll Do Be the voice of CRM and direct‑to‑consumer strategy for our client's brands you represent for continental Africa, supporting the leadership team, end‑to‑end teams and client services in delivering groundbreaking and eff...