Opportunity Description
Join SNDL as an Onsite Technical Analyst in Edmonton, where customer service meets technology in a supportive environment. Your technical skills will shine in this vital support role.
As part of the Onsite Support team, you will provide on-site technical assistance across various environments, including corporate and retail settings. This position combines ticket management, inventory control, and coordination of hardware logistics to enhance user support. Strong communication and analytical skills are key to your success in this role.
Key Responsibilities:
• Resolve ticket issues efficiently via ConnectWise
• Maintain accurate inventory of technology assets
• Liaise for logistics and hardware shipping/receiving
• Execute hardware imaging and staging processes
• Provide user support for M365 and other apps
Requirements:
• Degree or diploma in Information Technology
• 2–5 years of corporate technical suppor...
As part of the Onsite Support team, you will provide on-site technical assistance across various environments, including corporate and retail settings. This position combines ticket management, inventory control, and coordination of hardware logistics to enhance user support. Strong communication and analytical skills are key to your success in this role.
Key Responsibilities:
• Resolve ticket issues efficiently via ConnectWise
• Maintain accurate inventory of technology assets
• Liaise for logistics and hardware shipping/receiving
• Execute hardware imaging and staging processes
• Provide user support for M365 and other apps
Requirements:
• Degree or diploma in Information Technology
• 2–5 years of corporate technical suppor...
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