Shift Manager Guest Services Leadership Greater Sudbury

Join Gateway Casinos as a Shift Manager, specializing in Guest Services. Provide flawless service while leading a dynamic team in an exciting work workplace. In this full-time role, you will manage Guest Services and Tables operations while ensuring your team delivers exceptional service. With a focus on mentoring, teamwork, and compliance, your leadership will drive a positive atmosphere that enhances guest experiences. Solid problem‑solving and organizational skills are key to thriving in this position.

Key Responsibilities

• Direct team performance in delivering guest services
• Handle customer issues and collaborate across departments
• Maintain standards for safety and operations
• Oversee human resources functions like training and performance reviews
• Support marketing initiatives and promotional efforts

Requirements

• Five years of gaming industry experience
• Three years in a supervisory rol...