Opportunity Description
United States
Secret
Fully remote
Information Technology
**Overview**
GovCIO is seeking a **ServiceNow Support Analyst** to provide customer communications, application enhancement analysis, defect analysis, testing support, and technical user support within the U.S. Coast Guard (USCG) ServiceNow enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance.
**Responsibilities**
The ServiceNow Support Analyst will coordinate change activities and customer communications. The role will analyze application enhancement requests and develop requirements in the form of Agile user stories. This role will perform test verification as requirements are delivered and will communicate expectations to customers. As part of a larger service team, this role will also help resolve user support requests during peak periods.
Primary responsibilities include:
+ Serve as the initial point of con...
Secret
Fully remote
Information Technology
**Overview**
GovCIO is seeking a **ServiceNow Support Analyst** to provide customer communications, application enhancement analysis, defect analysis, testing support, and technical user support within the U.S. Coast Guard (USCG) ServiceNow enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance.
**Responsibilities**
The ServiceNow Support Analyst will coordinate change activities and customer communications. The role will analyze application enhancement requests and develop requirements in the form of Agile user stories. This role will perform test verification as requirements are delivered and will communicate expectations to customers. As part of a larger service team, this role will also help resolve user support requests during peak periods.
Primary responsibilities include:
+ Serve as the initial point of con...
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