ServiceNow Lead Integrations Engineer

Lead Integrations Engineer – Service Management Platforms

Job Description

Role Summary

The Lead Integrations Engineer owns design, build, reliability, and lifecycle management of integrations on the client’s Service Management Shared Platform (ServiceNow). The role ensures resilient, secure, and observable data flows between ServiceNow and adjacent platforms (ITOM, SecOps, APM/PPM, NGC, CMDB, GIF, and enterprise systems). You will lead complex integration delivery, reduce operational toil through automation, and provide production support aligned to ITIL practices and platform change cadences.

Key Responsibilities

• Own the end‑to‑end integration lifecycle for ServiceNow using IntegrationHub, Flow Designer, MID Servers, script‑REST/SOAP, webhooks, and message queues; enforce API standards, versioning, and access controls.
• Lead technical delivery for multi‑system integrations (e.g., CMDB/Discovery ITOM/Cloud, incident/eve...