Opportunity Description
Become a key player at BDO as a ServiceNow Functional Consultant. Enjoy flexible working across Canada, focusing on ITSM and CSM processes to drive impactful solutions.
This pivotal role entails collaborating on design and implementation to enhance both internal systems and client services. As a ServiceNow Functional Consultant, you will engage in process improvement initiatives, connecting stakeholders with technical teams for effective transformations. Your knowledge in designing workflows and ensuring the proper use of ServiceNow capabilities will shape the future of service management.
Key Responsibilities:
• Facilitate process discovery to identify improvement areas
• Align SysAid processes with ServiceNow best practices
• Define workflows, service models, and SLAs
• Collaborate between technical teams and stakeholders
• Support UAT and early-life training initiatives
Requirements:
• 5+ years in service man...
This pivotal role entails collaborating on design and implementation to enhance both internal systems and client services. As a ServiceNow Functional Consultant, you will engage in process improvement initiatives, connecting stakeholders with technical teams for effective transformations. Your knowledge in designing workflows and ensuring the proper use of ServiceNow capabilities will shape the future of service management.
Key Responsibilities:
• Facilitate process discovery to identify improvement areas
• Align SysAid processes with ServiceNow best practices
• Define workflows, service models, and SLAs
• Collaborate between technical teams and stakeholders
• Support UAT and early-life training initiatives
Requirements:
• 5+ years in service man...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position