ServiceNow Consultant at BDO - Remote Flexibility

Advance your career as a ServiceNow Functional Consultant with BDO, where you can work flexibly across Canada. Engage in ITSM and CSM processes to create scalable solutions.

This role at BDO requires you to focus on process design and collaboration with stakeholders. Your expertise will be invaluable in redefining workflows and adopting ServiceNow capabilities. By leading process discovery workshops and aligning SysAid processes, you will facilitate effective service management transformations.

Key Responsibilities:
• Facilitate process discovery workshops for continuous improvements
• Align SysAid processes with ServiceNow best practices
• Define workflows, SLAs, and service models effectively
• Liaise between technical teams and diverse stakeholders
• Assist in UAT and support early-life training sessions

Requirements:
• 5+ years in service management or operations
• Proven experience with ServiceNow ITS...