ServiceNow Business Analyst

We are seeking a highly accomplished ServiceNow Business Analyst for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier analytical capacity within the IT Asset Management (ITAM) and Service Management streams, serving as the central liaison between cross-functional business stakeholders and dedicated technical engineering squads.

As a senior analyst, you will bridge the gap between procurement workflows, corporate compliance mandates, and cloud platform capabilities. Operating within a hybrid work model, you will drive the elicitation, analysis, and structured documentation of functional requirements to enhance Contract Management, Software Asset Management (SAM), and Hardware Asset Management (HAM) processes. This position demands an expert who can seamlessly translate complex asset lifecycles into scalable platform configurations, leverage Agile best practices, and deliver user-centric solutions that maximize asset governance,...