Service Request Management & Process Analyst

Overview

We are looking for a Sr Analyst I Sales Enablement to join our Commercial Enablement SRM team as a Process and Metrics Analyst for Non-Standard Service Request (NSSR) processing and Service Request Management tooling within DXC's global delivery ecosystem. The role sits at the intersection of process ownership, technical platform expertise (Aries/Aldea, ServiceNow Catalogue, DXC Customer Portal), and data-driven decision-making to ensure operational efficiency, compliance, and revenue enablement across multi-account environments.

Responsibilities

• Own and document all NSSR, SSR and Pursuit processes end-to-end, managing the Service Request lifecycle from intake through fulfilment.
• Serve as the technical authority on Aries/Aldea (CPQ, SFDC integration, API automation) and ServiceNow Catalogue structure and maintenance.
• Leverage AI tools and techniques to enhance service request automation, operational efficiency, and decision...