Service Operations Specialist – Escalations & Insights

RecruitFirst Pte Ltd is seeking a Contract Associate for Admin Networking Management in Kuala Lumpur. The role involves handling service requests and troubleshooting issues escalated from customer service, aiming to improve customer satisfaction through effective communication and analysis of recurring problems.

Applicants should have a Diploma or Degree in a related field, with at least 2-3 years of relevant experience preferred. Proficiency in Microsoft Office and strong interpersonal skills are essential for success in this fast-paced environment.