Service Network Support Manager (Mississauga)

Responsibilities

• Drive Financial Success: Actively monitor and manage P&L, sales, gross profit and labor costs to increase overall network profitability.
• Analyze & Optimize: Conduct in‑depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory and productivity.
• Strategic Partnership: Advise and collaborate with internal and external customers to develop, implement and follow up on targeted action plans.
• Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department.
• Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.
• Elevate the Team: Identify performance gaps to evaluate, propose and coordinate effective training initiatives.
• Financial Plan...