Service Manager

Job Summary:

Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.

In this role, you will make an impact in the following ways:

• Service operations leadership — Overseeing all service staff and supervisors to ensure smooth, efficient daily operations and rapid resolution of complex issues.
• Performance coaching — Providing timely, constructive feedback that strengthens individual performance and accelerates employee growth.
• Employee development — Creating meaningful development opportunities that build capability, confidence, and long‑term career progression.
• Continuous improvement — Leading process reviews and implementing improvements that align with evolving customer expectations and organizational goals.
• KPI management — Monitoring service pe...