Service Management Coordinator

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking a Service Management Coordinator to join our Information Technology team in Montreal . If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

• Trust
• Customer Focus

What You’ll Be Contributing:

• Support the development and continuous improvement of the service catalogue and intake model within Jira Service Management or a similar ITSM platform.
• Work with service owners and IT Managers to ensure services are clearly defined, consistently structured, and easy for end users to understand.
• Coordinate centralized intake and classify requests according to establis...