Service Leader

Your main responsibilities

The Field Supervisor (Service Leader) identifies opportunities through key customer contacts and industry information. The Service Leader locates sources for sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective current customers, and ensures it is communicated appropriately. Service Leader creates operational added value through the management of all resources in a satellite branch to meet Service Leader business targets based on the policies and procedures established by the company.

Customer and Account Management

• Build and maintain favorable client relationships
• Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal ...