Service Dispatch Coordinator

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician visits for Stingray Business clients. If you possess strong organizational skills, problem-solving abilities, and the capacity to work autonomously, we want to meet you!

• Coordinate the dispatch of technicians (subcontractors) and order equipment when applicable to ensure timely service case resolution
• Keep customers updated throughout the case management process via telephone and email
• Maintain and strengthen relationships with subcontractors
• Prepare quotes for out of warranty service replacements
• Create, review, and approve subcontrac...