Service Desk Lead: Frontline IT Support & ITIL Excellence

A leading support services provider is seeking a Service Desk Team Leader in Metro Manila to manage a frontline technical support team. This role requires 3-5 years of IT support experience, strong technical knowledge, and previous leadership experience. Responsibilities include mentoring team members, handling escalations, and monitoring service metrics while promoting ITIL best practices to ensure efficient service delivery. A customer-focused mindset and excellent communication skills are essential for success in this position.
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