Service Desk /Help Desk Technician

Service Desk /Help Desk Technician

Type: 6 months to Hire

Location: Cherry Hill, NJ


Responsibilities:

•Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

•When necessary provide on-site support.

•Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

•Troubleshoot and resolve system hardware and software problems.

•Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

•Document processes and procedures as required.

•Manage and maintain our customers’ networks.

•Required to be part of the on call schedule.

•Performs other duties and responsibilities as assigned by the MSP Manager.



Required Skills:

•3 years related work experience or BS in Information Systems or related field.

•Must exhibit a clear, friendly, pr...