Service Desk Analyst I: IT Support & Troubleshooter

Victaulic is seeking a Service Desk Analyst I located in Chihuahua, Mexico, responsible for providing exemplary customer service and technical support. The role involves handling issues regarding hardware, software, and peripheral devices through various channels including phone and email.

The ideal candidate will have a bachelor's degree in Information Technology and experience in technical support. Strong collaboration and customer service skills are essential. Responsibilities include responding to IT requests, resolving issues, and maintaining technical competencies.