Opportunity Description
Seeking a Service Desk Analyst for a six-month contract to provide first-line technical support. Focus on resolving issues related to hardware, software, and mobile devices in a hybrid setting.
You will report directly to the Service Desk Manager, utilizing 2-3 years of hands-on experience to troubleshoot and respond to user inquiries. This role requires effective problem identification and escalation as necessary, ensuring service levels are continuously met. Excellent communication skills are crucial as you help users navigate technical disruptions.
Key Responsibilities:
• Triage and resolve technical problems for users
• Provide support for Microsoft Windows and productivity software
• Conduct user administration, including onboarding and access management
• Assist with hardware deployments and asset tracking
• Create knowledge base content to aid staff in resolutions
Requirements:
• 2-3 years as a Service Desk Analyst
• Proficient in Active Directory a...
You will report directly to the Service Desk Manager, utilizing 2-3 years of hands-on experience to troubleshoot and respond to user inquiries. This role requires effective problem identification and escalation as necessary, ensuring service levels are continuously met. Excellent communication skills are crucial as you help users navigate technical disruptions.
Key Responsibilities:
• Triage and resolve technical problems for users
• Provide support for Microsoft Windows and productivity software
• Conduct user administration, including onboarding and access management
• Assist with hardware deployments and asset tracking
• Create knowledge base content to aid staff in resolutions
Requirements:
• 2-3 years as a Service Desk Analyst
• Proficient in Active Directory a...
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