Service Desk Academy Coach & Training Lead

A recruitment agency is seeking a Service Desk Academy Trainer to design and deliver training programs for IT Service Desk professionals. The ideal candidate will have 2+ years of experience in IT support and training, strong knowledge of service desk KPIs, and excellent communication skills. Responsibilities include developing training materials, conducting sessions, and ensuring understanding of service desk processes. This position is on-site in Quezon City, requiring willingness to work on a shifting schedule.
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