Service Department Manager at OpenRoad

Become a pivotal part of OpenRoad Lexus Richmond as a Service Manager, driving excellence in customer service and team performance. Bring your extensive expertise to manage and train the service department staff.
This full-time role focuses on creating a positive customer experience and boosting service department sales. You will implement training programs for new hires, manage customer feedback professionally, and oversee performance standards of service advisors. Safety and quality are top priorities that you will monitor continuously.
Key Responsibilities:
• Recruit and train all service department personnel
• Resolve customer issues swiftly and professionally
• Develop marketing strategies to enhance labour sales
• Review and mentor service advisors regularly
• Maintain a safe and efficient working environment
Requirements:
• 10 years of dealership service management experience
• Strong organizational and communication skills
• Proven ability to mo...