Opportunity Description
Service Delivery Manager Required Skills:
• Bilingual (English and French) Strong background in IT Cloud operations and governance. • Experience handling onsite offshore delivery models and managing distributed teams. • Excellent interpersonal and communication skills Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management). • Proven ability to manage complex service environments with multiple stakeholders and vendors. • Experience in customer relationship management and managing service escalations effectively. • Ability to track and report service performance metrics, and drive service improvement plans. • Experience in Banking, Financial Services and Insurance domain (BFSI) will be a great asset.
Roles and Responsibilities:
• Act as the primary point of contact for the client at the onsite location for all service delivery-related matters. • Manage end-to-end operations, including incident, change, and problem mana...
• Bilingual (English and French) Strong background in IT Cloud operations and governance. • Experience handling onsite offshore delivery models and managing distributed teams. • Excellent interpersonal and communication skills Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management). • Proven ability to manage complex service environments with multiple stakeholders and vendors. • Experience in customer relationship management and managing service escalations effectively. • Ability to track and report service performance metrics, and drive service improvement plans. • Experience in Banking, Financial Services and Insurance domain (BFSI) will be a great asset.
Roles and Responsibilities:
• Act as the primary point of contact for the client at the onsite location for all service delivery-related matters. • Manage end-to-end operations, including incident, change, and problem mana...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position