Service Delivery Manager in Banking at TCS

Join Tata Consultancy Services as a Service Delivery Manager and innovate service delivery in the banking sector. Focus on application support and IT management principles.
At TCS, we are looking for a dedicated Service Delivery Manager to enhance our application support services. Bring your extensive knowledge of Microsoft tech stacks, ITIL processes, and strong communication skills to foster client relationships and ensure satisfaction. This position emphasizes leadership in service management and accountability for performance outcomes.
Key Responsibilities:
• Manage service-related processes for optimum performance
• Own critical incidents and facilitate effective communication
• Ensure adherence to service delivery protocols and methodologies
• Account for service delivery performance and customer expectations
• Lead investigations into application issues and impacts
Requirements:
• Experience in Microsoft tech stacks and application support
• Backgro...