Service Delivery Manager (Bogotá)

Service Delivery Manager

Colombia

The Service Delivery Manager is responsible for coordinating the delivery of Blackboard Application Administration services to customers. This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and elevate risks and issues as needed.

Responsibilities

• Serving as the primary customer contact relative to service delivery needs and management
• Understanding customer objectives then setting and managing expectations relative to service delivery and actions required to meet objectives
• Facilitating and coordinating communication between various customer stakeholders
• Facilitating and coordinating communication between customer stakeholders and various Anthology departments as needed
• Providing day-to-day Blackboard system GUI administration tasks such as
  • Building Block setting...