Service Delivery Analyst (Hybrid)

The Service Delivery Analyst works with the Client Services team, BRICS Canada, and Partners to support operational performance, tracking, reporting, and reconciliation of transactional services.

Responsibilities

• Develop strong working relationships with associates within Client Services, BroadridgeICS Canada and Partners.
• Generate production and product metrics reporting to support client reporting, senior management, product team and client service delivery teams.
• Manage, track, and work to resolve outstanding Partner issues, as they relate to Reporting/Production/Performance/Costing & Pricing.
• Develop effective methods to manage, track and reconcile all billing related to production (i.e. Statements, Tax, Smart Disclosure, etc.).
• Take ownership to coordinate and effectively communicate solutions around operational client facing issues.
• Work with Client Services group to support changes and additions to on‑going ...