Service Advisor

On-site - Quezon City | 1-3 Yrs Exp | Bachelor | Full-time

Government Mandated Benefits

Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Overview

Job Description

I. Position Summary

• The Service Advisor is mainly responsible in receiving customer vehicles, performing customer consultation on vehicle concerns. Upsell products and services. Prepares repair order and tracks its status. Provides customer update and performs vehicle handover to customer.

II. Responsibilities

• Attending all inquiries via emails, chats and telephone when on duty.
• Maintaining a professional and positive manner with all customers and third parties to ensure repeat business.
• Troubleshooting problems for customers’ queries, raise to related departments to resolve customers' queries.
• Always providing excellent quality of customer ...