Senior/Customer Support Associate

Brief Summary
Join a dynamic team as you provide exceptional service in a fast-paced contact center environment, addressing inquiries and ensuring an outstanding experience for patients. Your contributions will play a vital role in upholding our commitment to quality service. Responsibilities
Address general inquiries and appointment-related requests via calls, emails, SMS chats, and live chats. Provide clear and accurate information to callers while exceeding expectations in customer assistance. Collaborate with team members to achieve contact center goals, including individual productivity and department metrics such as Service Level and Abandon Rates. Manage challenging customer interactions and follow established escalation procedures when necessary. Maintain compliance with policies and procedures to achieve key performance indicators. Familiarize yourself with service workflows and recovery protocols to enhance customer experience. Submit accurate reports and documentation ...