Senior Transportation Operations Manager

Location: Surrey, British Columbia

Schedule: Standard business hours with operational flexibility (Not a 9–5 role; transportation hours)

What you will do

Operational Leadership

• Own end-to-end performance of FTL, LTL, and cross-dock operations across the network
• Lead, mentor, and hold accountable dispatch, planning, and operations teams
• Establish structure, process, and discipline across day-to-day execution
• Drive continuous improvement in service, efficiency, and cost control
• Act as senior point of escalation for key customer issues and service failures
• Build and maintain strong relationships with strategic customers
• Lead customer-facing operational discussions, performance reviews, and issue resolution
• Ensure consistent communication and alignment between operations and customer expectations

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