Senior Technical Support Specialist Amazon Connect

Elevate customer satisfaction with your expertise as a Senior Technical Support Specialist for Amazon Connect. In this senior role, leverage your technical skills to troubleshoot and optimize contact center operations.

This position calls for a skilled individual with over five years of experience in contact center operations and technical support. Your deep understanding of Amazon Connect features and AWS integrations will drive success in providing real-time analytics, managing cloud-based infrastructures, and fostering collaboration with internal teams. Lead training sessions to enhance team expertise and ensure seamless onboarding of new requests.

Key Responsibilities:
• Troubleshoot complex Amazon Connect technical issues
• Maintain understanding of Amazon Connect architecture
• Manage the Contact Control Panel and agent workspace
• Provide real-time analytics through built-in metrics
• Collaborate with teams to resolve techn...