Senior Technical Support Engineer

We are seeking an experienced Senior Technical Support Engineer to deliver advanced-level IT support across hardware, software, networking, and cybersecurity environments. Based in Chennai and supporting multiple branch locations, you will serve as a technical escalation point for IT issues, mentor junior engineers, own SLA compliance, and drive process improvements for our cybersecurity and healthcare clients. This role is a key bridge between frontline support and IT management. Advanced Technical Support & Escalation: Serve as the primary escalation point for complex hardware, software, networking, and cybersecurity issues, ensuring swift resolution and minimal business disruption for clients in healthcare and cybersecurity sectors. SLA Ownership & Performance Management: Own SLA compliance for all assigned tickets, monitor resolution timelines, conduct ticket audits, analyze metrics, and implement corrective actions to maintain high service standards. Mentoring & Knowledge Transfer...