Senior Technical Specialist, Amazon Connect Support

Shape the future of customer interactions as a Senior Technical Specialist in Montréal focusing on Amazon Connect. Use your expertise to provide high-level technical support and streamline contact center operations.
With at least five years of experience in cloud-based solutions, this role involves troubleshooting intricate technical scenarios related to Amazon Connect. You will assist in improving service workflows, support analytics, and lead knowledge sharing. A comprehensive understanding of NLU/IVR scripting and integration with AWS services is critical.
Key Responsibilities:
• Offer expert support for customers using Amazon Connect
• Facilitate troubleshooting of complex issues and integrations
• Maintain detailed knowledge of Amazon Connect structure
• Provide real-time metrics and collaborate on technical issues
• Conduct training sessions to enhance team skills
Requirements:
• 5+ years in technical support or contact center operations
• In-depth k...